AM
Aubrey M
1 reviews | Active since May 2020
03 Feb 2021, 12:04
no internet
i have paid R399 for fiber and received login details but i still have no internet...tried calling their support line and held for 1 hour costing me R150 airtime but my fiber is still not working
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
04 Feb 2021, 12:37Good day Aubrey
Thanks for making contact with us.
As per our telephone conversation, the line is up and correctly configured on our side. We have ended over back your ticket to your ISP to assist.
Kind regards
The Vuma Team
Thanks for making contact with us.
As per our telephone conversation, the line is up and correctly configured on our side. We have ended over back your ticket to your ISP to assist.
Kind regards
The Vuma Team
Vumatel's reply04 Feb 2021, 12:37
Official
Good day Aubrey
Thanks for making contact with us.
As per our telephone conversation, the line is up and correctly configured on our side. We have ended over back your ticket to your ISP to assist.
Kind regards
The Vuma Team
Thanks for making contact with us.
As per our telephone conversation, the line is up and correctly configured on our side. We have ended over back your ticket to your ISP to assist.
Kind regards
The Vuma Team
AM
Aubrey M's updateReviewer Update
04 Feb 2021, 14:45PLease kindly send a Technician to come sort this out cause i still have no internet
AM
Aubrey M's update04 Feb 2021, 14:45
Reviewer Update
PLease kindly send a Technician to come sort this out cause i still have no internet
AM
Aubrey M's updateReviewer Update
05 Feb 2021, 08:08 Its now 3 days without internet connection.. please kindly refund my payment of R399 and come uninstall your fiber. You keep on telling me that everything on your side is working properly but what about my side? kindly solve this problem now or give me my payment
AM
Aubrey M's update05 Feb 2021, 08:08
Reviewer Update
Its now 3 days without internet connection.. please kindly refund my payment of R399 and come uninstall your fiber. You keep on telling me that everything on your side is working properly but what about my side? kindly solve this problem now or give me my payment