No internet access since the 09th of February 2024

I have had no internet access since the 09th of February. My family and I are unable to watch TV or access work or do any school work because the Vumatel/Vox Fiber line is not working. I don't know if my account has been disconnected or if there is an outage. I received no communication to this day. I tried to call the Vox Technical Help line and my call keeps getting dropped after selecting the option to speak to a technician.