No internet access since August

Still reporting the matter since the 29th of August with no assistance from vuma, Tickets have been logged to my surprise there are vuma people connecting next door from the pole that I'm using and they are saying there's connection on the pole but they are not sending any technicians to come to my place and assess the issue, the vuma people are failing to render a service that they promised people bt bragging with their best technicians that they will send its over a money with no sign of them