No Internet Access - day 3

I've been getting no joy from this entire process. First contact with Vuma was made first week of June, due to a lot of delays and back & forth I eventually paid for installation on the 21st of July - installation took place on the 28th only for an incorrect router to be installed. My router just got installed again on the 31st, Britelink and Vumatel agents were there and confirmed that all should be in order and they do not have to wait for it to finish configuring (same thing was said with the old router) a few hours later router had 3 lights and received my password. Problem is, when I connect to the wifi it says No Internet Access.

Spoke to a Vumatel agent on the 1st of Aug and was told they escalated the matter but I should call Supersonic to get connected immediately. Called Supersonic only for the consultant to tell me I need to speak to Vumatel about this, I made her aware that Vumatel had requested I speak to them so this really doesn't make sense - she then placed me on hold to go and call her manager, waited for a while till I ran out of airtime. I tried the second time, only to be caller number one for more than 10minutes. No one deserves such a service, and getting internet should be such a simple task not for it to take 3 days. I'm currently working from home and found myself having to buy data every other day as it would make no sense buying my usual monthly data when I have another subscription with you guys. This is the 3rd month, I'm extremely disappointed and thats even putting it lightly.