No internet

Worst company ever, my isp says that vuma is trying to fix their Fibre cables and that they have escalated the matter. It has been 10 days of no internet, 10 whole days. I have a wife that just got discharged from hospital recently after giving birth and a sick 2 year old, along with a new born baby. It's vital that in order for my wife to have a break to keep herself entertained and to give the sick 2 year screen time that internet is needed.

Fix this matter now, I refuse to pay my 389.00 with my isp fly.fool and to you. I want my compensation that I don't get charged at all for the inconvenience for this month and next month. I have had nearly a entire month of no internet, half a month of no internet, I feel that that it is fair I don't pay for September and October for the inconvenience caused.