No internet

Hi Vumatel Team…. I have been without internet since Tuesday and your Tech guys came Wednesday to replace the box cause something was abnormal. Vox came on site to check and configure router again but I’m still without internet and no one is taking any accountability to sort me out. Vox is blaming your team for not getting back to them and not fixing the error and I as a customer I am in the middle of this frustrated and spending money on data so I can be able to work from home and function. Can someone please look into my problem cause this is getting tiring…. No one know what’s wrong and I find this level of incompetence unbelievable