No internet

I work from home and have been without an internet connection since the 6th of May. Due to this issue, I have been forced to travel to a family member’s house in order to continue working. I also have my 70-year-old mother at home, which makes this situation even more stressful. I have contacted Vuma and MWEB numerous times and have been passed from pillar to post without any clear resolution. I have spent additional money on airtime to call the service providers and on mobile data to be able to work, only to be told that I will not be compensated. This level of service is absolutely unacceptable. Please treat this matter as urgent and resolve it as soon as possible.