No installation from Vuma but they want to deduct money

Vuma, MTN and Supersonic

I app**** for fibre from MTN. They explained that the fibre will be provided by Vuma. Vuma then debited R400 for the fibre before installation on the 20th of February 2025. I then followed up with them to check when the installation will be done to my surprise they said my money was allocated to a wrong address and I must give them 72 hours to allocate the money to my address. I then called again after 72 hours to check and I was told that the matter has not yet been attended to. On the 28th of February Vuma tried to debit another money from my account even though they are not providing me with any service and im still waiting for installation. I tried calling MTN as my ISP, I also tried calling Supersonic and Vuma but they are all taking me from pillar to post with no help. Vuma is still trying to deduct money from my account again.

I'm spending a lot of money daily to call them and follow up on my installation but I'm getting no help. Finally I decided to ask for a refund since I am not getting any help but they are still giving me a run around for my own money. They are even telling me that it will be difficult for me to get my refund and there is a possibility that they might continue to debit even though they did not install the fibre for me and I'm not using their services. It is sad to know that we have such unreliable companies in South Africa.