kS
kemtan S
1 reviews | Active since Mar 2022
26 Jun 2023, 12:29
No installation for almost a month
Ive app**** for with with afrihost and its almost been a month still no installation been done and I’ve paid for my router (R250) this is very disappointing and after I sent them a email they sent me the following: Kindly see below the feedback from Vuma: (S****2 is on hold due to no capacity in the POP to activate new services. No ETA on when this will be resolved. So, client can't be booked yet).
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Replies (3)
Vumatel's replyOfficial
26 Jun 2023, 16:19Good day
Thanks for taking our call earlier today.
Please note that we have escalated your installation request to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Thanks for taking our call earlier today.
Please note that we have escalated your installation request to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply26 Jun 2023, 16:19
Official
Good day
Thanks for taking our call earlier today.
Please note that we have escalated your installation request to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Thanks for taking our call earlier today.
Please note that we have escalated your installation request to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
kS
kemtan S's updateReviewer Update
28 Jun 2023, 08:31I’ve still not been updated or called for any scheduling for installation
kS
kemtan S's update28 Jun 2023, 08:31
Reviewer Update
I’ve still not been updated or called for any scheduling for installation
Vumatel's replyOfficial
03 Jul 2023, 10:31Good day
"Please be advised that Richmond/Fairfield POP cannot handle any new installs hence the pop will be placed on hold for new installations, this is as result of new installs increasing the amps of the electricity to a point where the pop will drop and lead to fibre faults. "
We awaiting for an upgrade of the POP to be implemented. Unfortunately, no estimated time of completion.
N:B The POP (Point of Presence) is the heart of a network, the place where connections come together.
Kind Regards
The Vuma Team
"Please be advised that Richmond/Fairfield POP cannot handle any new installs hence the pop will be placed on hold for new installations, this is as result of new installs increasing the amps of the electricity to a point where the pop will drop and lead to fibre faults. "
We awaiting for an upgrade of the POP to be implemented. Unfortunately, no estimated time of completion.
N:B The POP (Point of Presence) is the heart of a network, the place where connections come together.
Kind Regards
The Vuma Team
Vumatel's reply03 Jul 2023, 10:31
Official
Good day
"Please be advised that Richmond/Fairfield POP cannot handle any new installs hence the pop will be placed on hold for new installations, this is as result of new installs increasing the amps of the electricity to a point where the pop will drop and lead to fibre faults. "
We awaiting for an upgrade of the POP to be implemented. Unfortunately, no estimated time of completion.
N:B The POP (Point of Presence) is the heart of a network, the place where connections come together.
Kind Regards
The Vuma Team
"Please be advised that Richmond/Fairfield POP cannot handle any new installs hence the pop will be placed on hold for new installations, this is as result of new installs increasing the amps of the electricity to a point where the pop will drop and lead to fibre faults. "
We awaiting for an upgrade of the POP to be implemented. Unfortunately, no estimated time of completion.
N:B The POP (Point of Presence) is the heart of a network, the place where connections come together.
Kind Regards
The Vuma Team