TM
Thokozile M
1 reviews | Active since Jul 2018
05 Jun 2024, 17:44
No installation and no service delivered for a fault logged
I have been waiting for installation since the beginning of May. I took out an additional line for my 2nd property and was advised that the installation will be done by the 9th of May the latest. Now it's almost a month later and none of that happened.
My initial property has been down since the 30th May and I contacted my ISP for logging the fault but there's nothing from Vumatel. It's now a week later and there's no sin of Vumatel coming to fix the issue. You people take your customers for a "****". Too quick to debit the funds but take forever to deliver the services.
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Vumatel's replyOfficial
06 Jun 2024, 11:02Good day Thokozile Mbapantsi
Thank you for getting in touch.
Thank you for getting in touch.
Kindly note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation resulted from a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information.
We would like to sincerely apologise for any delays you may experience. We want to assure you that we are trying to address the underlying issue as best as possible.
We value your support, trust and appreciate your patience and understanding as we work to resolve this matter.
Kind regards
The Vuma Team
Kind regards
The Vuma Team
Vumatel's reply06 Jun 2024, 11:02
Official
Good day Thokozile Mbapantsi
Thank you for getting in touch.
Thank you for getting in touch.
Kindly note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation resulted from a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information.
We would like to sincerely apologise for any delays you may experience. We want to assure you that we are trying to address the underlying issue as best as possible.
We value your support, trust and appreciate your patience and understanding as we work to resolve this matter.
Kind regards
The Vuma Team
Kind regards
The Vuma Team