No installation after months of communication. Lack of service

Around mid-2018, the fibre was rolling out in my area. The initial estimate of completion where VT can start installing the CPE boxes was around October 2018. I was one of the first to pre-order in my area. I haven't followed up on the progress too much intitially (only checked the map on the VT website). around December I queried why the area wasn't active yet. the response was that it is vacation month and the area will probably be active in Jan. VT gave me the number of the area manager, who kept me up to date about the status of the fibre readiness.

From hereon I have been in contact with a VT representative in email chains that exceeds 50 mails. Basically I was told that the area is live on 1 Apr, but when I called VT customer service, they tell me that the system shows that it is not. We then got to the conclusion that the address on the system was wrong, even though it was right initally (as per the pic above). I then had to re-order twice through cool ideas, because it kept showing the wrong address on their side, but when I called VT customer care they gave me the right address on the system, but still a status of P5_HOC in progress

After a lot of back-and-forth mails between VT and myself, I sent a mail on 12 Apr; "Today is the last day that I am willing to schedule an appointment. Thereafter I am cancelling my order and laying a formal complaint.I have been misinformed for months now, where every time I ask about the status of the fibre, I get a response saying "It should go active this week. you will get a call within this week to schedule an appointment". I cannot believe this lie anymore. I have Paid for fibre installation beginning February. This has been the worst service I have ever received. the email chain between Vumatel and myself is over 50 already. I have been on the phone for hours and I've sent countless whatsapp messages."

They responded with; "im only waiting on planning to create a premise, can you please speak to planning to create the premise urgently? please speak to XX and inform him how urgent this is please"

This was the last email/communication that I have received. VT STILL hasn't installed my fibre or called to scedule an appointment. On the email chain, another client was cc'd in. His fibre was installed on the 16th.

I can understand that hiccups can occur, but the experience I had with VT has simply been shocking. I have spent countless hours trying to solve the problem of why the installation is not happening, and I have been quick with my replies and tried to give as much detail as possible to make sure that the correct information is given. The fact that it STILL hasn't been sorted out is baffling. I have absolutely no idea what else can be done. It felt to me that no one wanted to take ownership sorting out the problem. It was always directed to someone else in hopes that they sort it out, in which they probably hit a snag and the process gets stopped