No installation after a month of application

I am really frustrated with Vumatel at this moment. I app**** for a line through Mweb on 27 January 2023. Till date, no installation has been done. They keep telling MWeb that they tried to contact me to schedule an appointment which I am not aware of these calls. I have been following up with MWeb and being told different dates were confirmed with me (also not aware of these dates) and they never show up. I think the fact that they dont have their own call centre is to run away from such complaints. I am really unhappy and asking myself how I will be treated when the service has finally been activated, if they cant treat a new customer in a decent way.