No Installation

This is the worst service I have ever had where internet is concerned. I have been struggling since the 1st of August to get internet at our new address but to no avail.

The previous tenants, had internet with mweb through Vuma and I was previously with Afrihost also through Vuma. Afrihost advised that they cannot proceed with my installation due to the previous tenants line still being active. Afrihost then requested for the line to be released which I was advised happens immediately. 12 days later still no movement and I was constantly advised that Vuma has not responded to the request.

I then cancelled my order with Afrihost and opted to go through Mweb seeing that there was already an Mweb line active on the premises.

My order with Mweb was then placed promptly on the 12th and I made payment on the same day after receiving the payment link and I was promised I would contacted within 5 days for installation.

From the 12th of August I have received around 4 sms’s saying that I will be contacted by Vuma to schedule my installation within 5 days. Today is the 22nd of August and I have still not received a call, email or sms to schedule my installation.

Every time I phone Vuma to find out what is going on I am told that there was an error on my account and everytime I phone I am given a different story.

I have been begging them to please just help me to get the internet installed as I work from home and data is ridiculously expensive. I have spent over R2000 in data costs and airtime due to this issue yet the ISP has been sitting with my payment since the 12th of this month. I’ve had to hotspot from my phone to my desktop pc this entire month due to incompetence from Vuma.

Spare yourself the headache and use someone else to get your internet. Vuma as well as Mweb just care about their customers. Shocking service…..