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LM
Lukas M

1 reviews | Active since May 2015

17 Oct 2017, 09:15

No Install yet order placed on 31-07-17

I am battling to get any answers as to when the fibre will be installed and also to get any feedback from VUMATEL and AFRIHOST. This has been a tedious process and has taken up so much of my time and effort to get this arranged. I have to constantly phone in and ask for updates but nobody gets back to me....

This install is taking so much time, I wonder if I should rather just cancel and stick to my poor ADSL, at least I have the ADSL and cannot be disappointed anymore.

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Replies (2)
Vumatel
Vumatel's reply17 Oct 2017, 10:41
Official

Good day

We apologise for any inconvenience caused and understand your frustration. Kindly send us your physical address & contact details to *** so that we can assist you in getting this rectified?

Kind regards,

The VUMA Team

LM
Lukas M's update20 Oct 2017, 14:30
Reviewer Update
Fibre was installed yesterday, thank you for that. Now lets try and get it active... I have an open ticket at the moment to get this activated but it is not going anywhere and if I phone for answers, I only get "we are looking into this and we have no turn-around time. This thing is really becoming more of a problem than a benefit, and I am not sure how a company functions like this. I am phoning in at 4PM again, then I am asking to speak to a manager. If the agents do not know what they are doing or what the status is of an activation, then I hope for the business that I want to bring to Vumatel, that a manager actually knows what is going on.