NO HEROS IN THIS COMPANY....JUST BEING SHOWN ZEROS

TOTALLY DISGUSTING SERVICE.... I CANT FIND A SINGLE SO CALLED HERO TO ASSIST ME. AFTER OVER 25 PHONE CALLS AND PROMISES, I AM STILL NOT ABLE TO GET A SIMPLE ANSWER. WAS PROMISED THAT A PERSON WILL COME OUT YESTERDAY EVENING AND ACTIVATE MY BOX SO THAT I CAN USE MY WIFI. THE PERSON DID NOT PITCH. TODAY, I HAVE BEEN ON THE PHONE THE WHOLE DAY WITH STILL NO RESPONCE. I CALLED THE CONSULTANT WHO MADE THE PROMISE YESTERDAY AFTER 8AM THIS MORNING. HE SAID HE WILL GET BACK TO ME IMMEDIATELY. AFTER 2 HOURS I CALLED BACK....ANOTHER CONSULTANT ANSWERED AND SAID HE WAS BUSY ON HIS LINE, I SHOULD HOLD WHILE SHE ASKS HIM. SHE CAME BACK AND SAID HE WAS STILL BUSY AND HE WILL CALL ME BACK AND I ASKED HOW SURE SHE WAS WHICH SHE REP**** HE WILL CAUSE WHEN SHE MENTIONED MY NAME HE JUST GIGGLED AND SAID ÓK'. I DONT THINK THAT THERE ARE ANY HEROS IN THIS COMPANY AND IF THERE IS, THEN I WOULD APPRECIATE IT IF ONE COULD SORT MY PROBLEM OUT, ACTUALLY, NOT MY PROBLEM, BUT THEIR PROBLEM WHICH IS AFFECTING ME. COME ON VUMATEL, SHOW ME A HERO!!!!!!!!!!!!!