NO HELP! NO HELP LINE! NO NOTHING! PEOPLE DO NOT USE THESE GUYS!!!!

I HAVE NOT HAD INTERNET AT MY HOME SINCE FRIDAY LAST WEEK, MWEB INFORMED ME THAT IT'S NOT FROM THEIR SIDE THAT IT'S A VUMA ISSUE, THE PROBLEM IS THAT ONE CANNOT PERSONALY GET HOLD OF ANYONE FROM VUMA TO ASSIST!! ALWAYS REQUESTING A FLIPPIN TICKET NUMBER! MWEB HAS SENT A FLIPPIN TICKET NUMBER BUT NO ONE HAS COME OUT TO ASSIST! PATHETIC!!!!!!!!!!!