No help from call centre

I called Vumatel yesterday, again because they have promised a date to install but failed to come. My account on vumatels website has now been closed, without any indication why. I have called to find out why I can't logon. I have told then my password is not the problem, and when I say forgot password, which I know I didn't, no email comes through. They now say they can't find my order. I had to then call webafrica to get the order number. The lady I was speaking to was very rude and refused to give me her name. I have ordered my fibre on 30 November and now, more than 2 months later, nobody has attempted to contact me about installation. Your website says my house is fibre ready, however when I call i get the same excuse that my house isn't fibre ready only to stay on the call for 30 minutes, and then they realise it is fibre ready. I have spent more than 8 hours of call time to go. They give you false dates of installation and have very rude call centre agents. I have complained on hellopeter before and have been contacted to say my problem would be solved...2 weeks later no one calls back and I still have no fibre. I have no internet connection at home. How can vumatel just remove my account? Order Number: ********** 0- ********** 77