No fibre without any indication of a resolve

Good day,

I moved to a new premises on 31 December 2024. Once I moved in, I phoned my ISP to get my fibre line activated but they told me the line was still active on the previous tenant's name at Web Africa (this was 2 January 2025). I asked them to escalate this with Vumatel as me and my wife both work from home and we need a stable internet connection as we need to be able to work online. Every couple of days I kept phoning to get a progress update and every time it was the same answer. Home Connect eventually logged another ticket with Vumatel as the previous ticket was closed without resolve. I phoned Vumatel from my side on 17 January 2025 and was told to phone back at 15:00. I phoned back and was told it was resolved and that my line can be activated. I instructed Home Connect to activate my line and they tried doing so on 20 January, only to be told that the line was still not released from Web Africa and that they only closed the ticket because the line was terminated (the line was terminated already a week prior), but unfortunately not released and they cannot give any indication of when this will happen.

The first 2 case number logged on my case was as follows:

I just want to get my fibre active as it is affecting both myself and my wife's performance at work which is unacceptable.