No Fibre, No Quote, No Customer Care - 12 Days & Counting...

My incredibly frustrating experience with Vumatel began on the 29th of November - it is now 12 days later having had a sub-contracting team come to confirm the photos provided to Afrihost were accurate as well as a supervisor confirming that what the sub-contracting team confirmed can be confirmed and that a quote is needed before any progress on restoration can be made.

I have spoken to multiple customer care consultants and my request to restore my fibre has been "escalated" more times than I care to admit. There is a total lack of ability to generate and email a quote as well as a complete inability for any form of supervisor or service manager to either take my call or give me a call back. To date I have made phone calls 3 times per day just to get the elusive quote that has been promised to me and yet I still have not received anything.

It escapes me that a business like Vumatel cannot seem to deliver a service which is presumably a core competence of a fibre infrastructure provider.

The wait continues....