No Fibre internet connectivity!

We haven't had fibre internet for 6 days. The ISP logged a complaint and the Vumatel technician supposedly sorted the problem out on day 2. Unfortunately no technician arrived (We were at home on the day) and we still don't have internet! Why lie that the matter was resolved? This isn't the first time that our connectivity issues have been the fault of Vumatel. Yet, they are quick to refer you to the ISP log a fault, while you wait an eternity to for Vumatel to fix anything. If you want to provide a service, be good and efficient at it and improve on your communication to your clients while you at it...