No fibre installation 2 months after paying

It is now 1 month and counting, since I paid my R400 to have fibre installed. When i called the last week of December they told me the civil department is on the leave until the 4th January 2021. It is now the 8th of january, and not once did I receive any feedback from both supersonic or vumatel. I am at my wits end. I have NO internet at all, I am now done with supersonic and vuma. Please refund me my money, and unlist me as customer, as I want to go with another service provider who actually wants my business and actually cares about their customers. I cannot understand why it's taking THIS long for a civil team to be sent out to add new piping All I want to know is if it can be done or not so I know where I stand But this lack of communication is making it very difficult for me to continue my services with you and vumatel. My ID no is ***. If a civil team is not going to come out tomorrow, please cancel everything. I have spoken to different people on watsapp each day this week and they all telling me the same thing "we have escalated the matter with vuma " zainab ***