No Fibre for over a week, terrible service from VUMATEL

I would not recommend anyone to take on their Fibre service with Vumatel. I have nothing but a negative experience with them. Our Fibre was cut off Monday 21 August without us being informed, when I enquired I was advised it would be back by the 25th which was a Friday, it's the 27th of August now and there's still no Fibre connection, I get the same response that the Technical team is working in it, what are they working on exactly that can't be resolved for over a week.

It is unacceptable that in the 1sr of the month the same company will not fail to debit from our accounts without thinking that a service was not provided, no compensation to clients and failure to communicate. If you'll can't service clients what are you'll doing exactly.

Vumatel needs to look into their ways of working because how are we even supposed to work from home with such poor service?