No Fibre for over a month

On the 02 December 2020 I activated my fibre line by VUMA on the 09 December 2020 the line stopped working. Iv been communicating with AFRIHOST and VUMA since the 09 of December today it’s the 16 of JANUARY 2021 I still don’t have the service I paid for nor my money back. The last time I spoke to VUMA’s representative Trevor was on the 09th of January 2021 and we agreed to reactivating my line which was supposed to take a max of 3 days. I’m tired of these guys I don’t want their service anymore, I want my money and cut ties with them.