No Fibre for 14 days and counting

I have been without fibre since the 25th March after the Voda fibre migration to Vumatel. I have been thrown from pillar to post by Vuma and Axxess with no resolution, but one blaming the other. As per Vodacom technicians, they no longer have access to reconfigure ONT's and don' have an escalation process to Vuma while at the client My ticket has been resolved by Vuma and have referred me to Axxess. Axxess says issue still needs to be resolved by Vuma, This is also after spending 10 -15 minutes trying to get through to the agents