NO FIBRE CONNECTIONS - 3 WEEKS - PATHETIC PUTRID SERVICE!!!!!

I'm not even sure where to start, other than this is Pathetic service received from both Vumatel and Supersonic.... When trying to make contact with the Vumatel contact centre, the voice on the other side of the line advises that the contact centre is closed and you ISP needs to be contacted and when Supersonic is contacted not even they are able to assist as its a back and forth situation....The consultant cannot even give me a reference number(what a joke)... I have been without Fibre for almost 1 month and I have actually made the payment but they cannot even send out a technician or provide clarity on the situation...Supersonic contacts me everyday, only to ask me the same questions over and over but the matter is not being resolved... Service is putrid and pathetic ... why advertise your services and deals when you cannot even keep up your standards ... I have requested for a Manager or superior to contact me and I am still waiting on their call ... all the lights on my router is green but I have no internet or fibre connection and all the consultants can tell me is, we will escalate it to technician, only to be told, unfortunately technicians are unable to assist as they have a high influx of calls that still needs to be attended to, so as soon as they are free someone can assist, how pathetic is that .... if you are not going to deliver a service that's professional, I suggest you close down cause there is no use for you around then!!!!! CANCEL MY SERVICE WITH YOU AND REFUND MY MONEY!!!!!!