No Fibre connection for 2 days already

Due to loadshedding I've been with out Fibre for 2days already and to top it all off we all work from home and are reliant on the internet I contact my sp afrihost spoke to 3 people firstly neom I was informed to reboot the router then reset the router which I did still not working then I was advised to remove the ac power cable did it still not working this is really poor service I've also recieved a service request number Provisioning logged: ISP-728632 saying it's logged with vumatel and it can take another 48hrs I work in this industry and I know it can't take that long to configure a router high disappointed in this have always kept afrihost and vumatel in high regard...