No Fibre Cables in fibre ready area

Hi there

I need urgent assistance.

I have logged 2 tickets already and was promised that this issue will be resolved but to date, I have received no resolution.

I had the guys at my home on 3 different occasions to do the installation and because there is no cables on my side of the street they cannot do it. I have spoken to numerous people and I keep getting the run-around. This is extremely unprofessional and I actually regret referring people to this service because I haven't received any joy.

The guys who came out to do the installation informed me, again, that they are not the ones who need to make sure the infrastructure is done properly. The company (Webafrica) is responsible for ensuring that this is done.

I work in a customer orientated industry and have never seen these low standards from a company before.

Can you please resolve this ASAP as I have made payment for a service I was told is available and I expect to still receive the special currently running at Webafrica for the month of April.

Please escalate this to someone senior who can actually assist as this is totally unacceptable.