JT
Jordan T

1 reviews | Active since Sept 2010

04 Dec 2017, 12:32

No Fiber After 2 Months Waiting

If there was an option to have a lower star rating I would do that. I think think that a 1-star rating is still very high for the level of service that I have received. They are now phoning me after a year of waiting at our previous house, we canceled that as if after a year they could not get it right and we were moving into a new house. We have even been told that fiber is not ready in our area. Totally against what their own website says oh and I am the only person on my street that does not have fiber. But remember it is not active in my area. Vumatel simply does not have any service delivery at all. I would recommend that you rather try and find a different fiber supplier or just wait as Vumatel simply does not care about the end user

0
Replies (4)
Vumatel
Vumatel's reply04 Dec 2017, 17:50
Official

Good day

We sincerely apologise for the service you have received thus far.Please note that we have tried to contact you regarding the above query but could not reach you.Kindly email us your residential address to *** so that we can follow up with the installations if your premise is now fibre ready.

JT
Jordan T's update14 Dec 2017, 15:13
Reviewer Update
Se the latest saga at: https://www.hellopeter.com/vumatel/reviews/vumatel-does-not-care-about-the-end-user- ********** Vumatel is full of broken promises
Vumatel
Vumatel's reply18 Dec 2017, 12:12
Official

Good day Mr Theron

We trust that you are well.

We are awaiting feedback regarding the above issue and will contact you back for an update. We also tried to contact and left a message on your mobile.

We hope you find the above in order.

Kind Regards

The Vuma Team

JT
Jordan T's update19 Dec 2017, 09:22
Reviewer Update
I do not find the above in order. Guess what the fiber on your side is still not working. The alarm light is red and now your call center has even said that there is a problem with the line after someone from Vumatel cam and installed and spliced the line. Ticket number# 34604. All I can say is that Vumatel is far from professional and all this experience has highlighted is that I will never recommend Vumatel to anyone because for the level of your customer care and that the only way that anything is done is by using platforms such as Hello Peter and giving bad reviews. Absolutely shocking.