No feedback regarding fiber activation

Item: Vumatel
Rating: 2
Author: Craig B

Vumatel are now a month and a half behind schedule installing their fiber. Although their site suggests that they're 'Fibre Ready' in my area they are still unable to provide a date on when their fiber will be active. Their communication to customers is something which needs to be improved on.

Helpful (0)

Replies (3)

Vumatel's replyOfficial

13 Sept 2017, 10:02

Good day Craig

I trust that you are well.

Thank you for bringing this to our attention.

We will escalate your issue to the relevant department to make contact with you and give you an update.

Kind Regards

The Vuma Team

Vumatel's reply13 Sept 2017, 10:02

Official

Good day Craig

I trust that you are well.

Thank you for bringing this to our attention.

We will escalate your issue to the relevant department to make contact with you and give you an update.

Kind Regards

The Vuma Team

Craig B's updateReviewer Update

14 Sept 2017, 21:07

Hi Vuma team, thank-you for stepping up and getting my fiber up and running within a day. A special thanks to Krissy at the Durban branch for making things happen and keeping me informed of the installation progress. Regards, Craig

Craig B's update14 Sept 2017, 21:07

Reviewer Update

Vumatel's replyOfficial

18 Sept 2017, 14:33

Good day Craig

Thank you very much for the positive feedback.

Kind Regards

The Vuma Team

Vumatel's reply18 Sept 2017, 14:33

Official

Good day Craig

Thank you very much for the positive feedback.

Kind Regards

The Vuma Team