No feedback or support from Vuma

My fibre connection has been down since Wednesday the 03/04/2024. I logged a call with my Wi-Fi provider Supersonic and received reference number ***5. I have followed up with Supersonic more than once daily and all they can do is escalate to Vuma to send a technician. To date no Vuma technician has made contact or even updated me with any feedback. I work from home and I'm dependent on my Wi-Fi connection to make a living. As sad as it is that I'm begging for a service that I pay for to be restored, I am pleading for someone to reach out and resolve this.