No feedback on installation

I registered online almost 3 weeks ago for installation of Fibre in my area.

The online registration said my installation was on hold. I even phoned later that same week and made sure my order was placed and at no point was I told it was on hold.

After another week I followed up again and only then did they take the hold of and now it is been stuck on pending ISP application. I app**** with my ISP even before I submitted the order via vumatel. I even phoned at the beginning of this week and gave the order number from my ISP.

I was informed that the status will change in 2 days. It is still not changed and my installation has still not been scheduled.

Worst service ever. I never get an update unless I phone for one.