NO FEEDBACK IN 8 DAYS

NO FEEDBACK IN 8 DAYS! Between Vodacom and Vumatel someone is lying or withholding information from me. After my fibre went down on 9th I called Vodacom and was told that it's an outage then later told that my line was deactivated by Vumatel. Only today the 16th after a very helpful Saadique at Vodacom has been pushing have we been advised that not only did Vodacom deactivate my account on the 25th of June but that Vumatel has this sitting as a new order after cancelation and STILL hadn't told us about why the line was cancelled without my authority or even why they don't just reactivate my line as Vodacom clearly deactivated this in error as there is no confirmation of cancelation by me. I've pleaded for management at Vumatel and Vodacom to get back to me but till now there's absolutely no work from management. Only a technician who isn't getting any proper feedback from Vumatel or Vodacom either! He is the only one assisting and can barely do so as Vumatel is not being clear in what's the matter.

I am not going to stop till management gets a hold of me! I have spent so much money on data in 8 days and money on airtime just trying to get this sorted, and still not sorted.

Vumatel management does not care, clearly. Someone is not telling the truth on what's happening here and I will not stop till I have a resolution ASAP.