No Feedback and Awful Service

We have had no internet for TWO WEEKS now. Vodacom finally sent a technician out on Tuesday, and he confirmed that the issue lay with the Vumatel ONT. Vodacom has escalated the problem to Vumatel NUMEROUS times and yet we have received NO feedback from Vumatel. We are awaiting a Vumatel technician to come out and fix our problem, but we have heard NOTHING about if/when we can expect that to happen. The service is DISMAL and we have now been paying for a service what we do not have for 2 weeks. This is UNACCEPTABLE!