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LS
Louis S

1 reviews | Active since Oct 2011

27 Aug 2018, 17:35

No Feedback

When I phoned to get my Fiber Installed i was told that Vuma will be in contact with me in the next two weeks to install. Its now more than a month and no one has contacted me.

0
Replies (5)
Vumatel
Vumatel's reply27 Aug 2018, 19:11
Official

Good day Louis

Please accept our sincere apologies for the delay. Please be advised that we will follow up with the scheduling team and revert.

Regards

The Vuma Team

Best regards,

LS
Louis S's update29 Aug 2018, 15:48
Reviewer Update
Good day What is the service level agreement here. As Vumatel is not getting back to me. I tried to phone the call center for feedback and the phone was ringing for about 10 min and i couldn't hold longer. So I will wait for the call!
LS
Louis S's update03 Sept 2018, 14:03
Reviewer Update
Another week went by and to no surprise, still no response. WOW the service is really bad!! I suppose I will not have my Fiber installed this year.
LS
Louis S's update19 Sept 2018, 14:18
Reviewer Update
Appointment was made for my line to be installed for Saturday 15 Sep at 11:30 the team turned up at 15:00 and i was not home. In your terms and conditions if the owner is not home you will be liable to pay R 800. Is vuma going to pay my first month subscription as they did not honer their appointment? They turned up on Sunday with no appointment at 12:00 and the line was installed. I am still not connected because no object number is loaded. How long does this usually take for this to be done? Do I need to wait for another 2 months?
Vumatel
Vumatel's reply09 Oct 2018, 13:16
Official

Good Afternoon Louis

Can you please advise if your issue has been resolved.

Regards

The Vuma Team

Best regards,