CHDT
Cornelis Hendrik Du Toit
1 reviews | Active since May 2012
05 Dec 2017, 08:49
No Feedback
I sent a general query on 2 November and followed up numerous time, but received almost no feedback, just one mail stating that someone will assist...
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
05 Dec 2017, 12:54Good day
Please accept our sincere apologies for the inconvenience that has been caused.Kindly note that we have escalated your query to our sales department.
Regards
The Vuma team
Best regards,
Vumatel's reply05 Dec 2017, 12:54
Official
Good day
Please accept our sincere apologies for the inconvenience that has been caused.Kindly note that we have escalated your query to our sales department.
Regards
The Vuma team
Best regards,
CHDT
Cornelis Hendrik Du Toit's updateReviewer Update
11 Dec 2017, 13:06Although someone has contacted me and tried to assist, my original query was not addressed at all after a number of days and a number of e-mails back and forth.
CHDT
Cornelis Hendrik Du Toit's update11 Dec 2017, 13:06
Reviewer Update
Although someone has contacted me and tried to assist, my original query was not addressed at all after a number of days and a number of e-mails back and forth.
CHDT
Cornelis Hendrik Du Toit's updateReviewer Update
08 Jan 2018, 20:53Still not helped and not being kept updated on progress at all. If I don't follow up constantly, nothing will happen. Do I really have to wait from 2 November 2017 to January 2018 for a simple request??????
Also not very professional to get cc'd in mails between Vumatel and WebAfrica pointing fingers at each other - definitely not the one-stop shop marketed.
CHDT
Cornelis Hendrik Du Toit's update08 Jan 2018, 20:53
Reviewer Update
Still not helped and not being kept updated on progress at all. If I don't follow up constantly, nothing will happen. Do I really have to wait from 2 November 2017 to January 2018 for a simple request??????
Also not very professional to get cc'd in mails between Vumatel and WebAfrica pointing fingers at each other - definitely not the one-stop shop marketed.
Vumatel's replyOfficial
09 Jan 2018, 09:31Good Morning Henk
We trust that you are well.
We have followed up with our Cape Town office and they have sent you email regarding the above issue. They have also advised that you please contact your ISP for further assistance. We have also contacted you this morning and left a voicemail on your mobile.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply09 Jan 2018, 09:31
Official
Good Morning Henk
We trust that you are well.
We have followed up with our Cape Town office and they have sent you email regarding the above issue. They have also advised that you please contact your ISP for further assistance. We have also contacted you this morning and left a voicemail on your mobile.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
CHDT
Cornelis Hendrik Du Toit's updateReviewer Update
09 Jan 2018, 09:52I do not find this in order.
On 11 December the ISP sent the following to Andriette:
"Hi guys
You need to investigate that as we added the clients profile from our side. We can’t make any changes on your system."
Since then I haven't heard anything and had to follow up today. What do I need to do??? You say WebAfrica has to assist and they say you have to. Now I'm being dragged into this - very very unprofessional to treat your clients like this. I have an issue with services on YOUR website and you can't thus be absolved from any responsibility. Has it really taken you more than TWO MONTHS just to say you can't help???
CHDT
Cornelis Hendrik Du Toit's update09 Jan 2018, 09:52
Reviewer Update
I do not find this in order.
On 11 December the ISP sent the following to Andriette:
"Hi guys
You need to investigate that as we added the clients profile from our side. We can’t make any changes on your system."
Since then I haven't heard anything and had to follow up today. What do I need to do??? You say WebAfrica has to assist and they say you have to. Now I'm being dragged into this - very very unprofessional to treat your clients like this. I have an issue with services on YOUR website and you can't thus be absolved from any responsibility. Has it really taken you more than TWO MONTHS just to say you can't help???
CHDT
Cornelis Hendrik Du Toit's updateReviewer Update
08 Feb 2018, 09:56After 3 months, the ISP finally confirmed it is an issue with Vumatel. After a horde of emails where I was caught the crossfire of finger pointing between Vumatel and the ISP, there is still no resolution.
The only question remaining is can you help me? If this is the level of service I can expect, I'm moving back to Telkom where (unbelievably!!!!!!!) the service was better and the issues experience over 4 years with them were much less than those experience over the few months I was with Vumatel.
CHDT
Cornelis Hendrik Du Toit's update08 Feb 2018, 09:56
Reviewer Update
After 3 months, the ISP finally confirmed it is an issue with Vumatel. After a horde of emails where I was caught the crossfire of finger pointing between Vumatel and the ISP, there is still no resolution.
The only question remaining is can you help me? If this is the level of service I can expect, I'm moving back to Telkom where (unbelievably!!!!!!!) the service was better and the issues experience over 4 years with them were much less than those experience over the few months I was with Vumatel.