No discipline on the arranged communicated times of repair

So this happened 2 weeks ago

I called my ISP on sunday to find out why my internet is not working after returning from a weekend away. They told me there is nothing wrong on their side, and asked me if the FX light is flashing on my CPE. I told them no, and they promptly logged a call with Vumatel and gave me the refference number, telling me they cant fix it, vuma needs to investigate the line.

Since it was Sunday, i didn't bother following up with the reference. I knew the call was logged so i didn't stress too much.

Monday came, luckily i was off for the day and could attend to the technicians when they come to my house. Im not rich so i dont have a domestic cleaning my house, thus there is no one at home during the day.

Called them 4 times during monday, every 2 hours asking when the techs would show up. Every time they said the techs are on their way, they will give me a call when they are close or arrived. Fine i said, and waited. Monday 5pm i called them again asking when they will be here, the operator told me that they will only be here tomorrow (Tuesday). I then told them i am not at home tomorrow morning, and they should send out a tech that evening. No one came.

Tuesday arrived and i get a call from one of their techs at 7:30 AM, telling me they want to come through. I told them what i told the operator the previous day, that i am on my way to work and there is no one to open for them. Thus they must come during that evening. The evening came, no one showed up.

Wednesday comes, i go to work, don't even bother calling them as this has proved useless and frustrating in the past. 8:30 i get a call from my roommate who was running late for work, telling me they are at the house. Without calling me, without notifying me at all, they just pitch up. Luckily he was there to open for them, and was very late for work consequently.

This totals 4 days without internet for me, in my line of work, this is a lot of money lost.

So thanks for nothing Vumatel, or should i say Telkom v2