No Customer Support – Unable to Reach Vumatel for a Week While Fibre Is Down

I am extremely frustrated with the lack of support and accessibility from Vumatel.

My father has been trying for the past week to contact Vumatel simply to upgrade his fibre line, but it has been nearly impossible to reach anyone. Calls go unanswered and there is no proper way to get assistance.

Today I personally attempted to contact Vumatel and waited on hold for more than 30 minutes while the system repeatedly stated that my call was “first in line.” Despite waiting this long, no one ever answered the call. This is extremely misleading and unacceptable customer service.

To make matters worse, the fibre line is currently down, which means my father has no internet access at home. As a result, he is now forced to spend additional money out of his own pocket to purchase mobile data just to stay connected.

For a company responsible for essential internet infrastructure, the inability to reach customer support for an entire week is unacceptable. Customers should not be left without service and without any way to get assistance.

We urgently need: • Assistance with upgrading the fibre line • The fibre connection restored as soon as possible • Proper customer support that actually answers calls

I hope Vumatel responds to this complaint urgently and resolves this issue without further delays.