No Customer Service - ZERO

I placed an order for a fibre line on 26 September. Installation was promised within 3-6 weeks. Despite countless follow ups I am yet to speak to a single person at Vumatel that can tell me the status of this order. Ref numbers are given and when following up the call has been closed - yet still no line. When I phoned this morning no managers or supervisors were available - all on leave???? After a 15 min wait the Vuma Hero politely told me that the reason for the delay is that Fibre is not available in my area??? I wonder how my neighbors managed to get a line?