No customer service when speeds fall to below 6 with no devices but laptop checking speed on network

Vumatel . I installed fibre with Vumatel and Afrihost is ISP . It only worked properly in first 4 months and thereafter prices increased but fibre speeds and delivery got wore. Afrihost helpline is a joke where the Sizwes and Kamohelo Ms of the world talk nonsense and refuse to aknowledge issues or help in any way or escalate. I check internet speedsxas they dictate see its 1/4 of what was promised and nothing works about 80 % of the time but they still talk nonsense. I agree with the 2 star reviews. Let your isps do nonsense to clients abdcwe get to rate you too.