BB
Bouts B

1 reviews | Active since May 2018

09 May 2018, 18:40

No Customer Service

Vumatel Just ignore me !!!

Good day

Please cancel my order. You do not have a customer service. I will use another company !!!

Regards

Bouts

Good Day

Have you read my email ???

Make an appointment and we will discuss it on site !!!

Regards

Bouts

From: Northmead Suburb ********** Sent: Monday, May 07, 2018 10:16 AM To: ********** Subject: RE: VUMA Order Confirmation

Good Morning Mr. Botha

I trust this email finds you well

Mr. Botha, I have received your email from our sales team with regards to your property in Northmead, 8 Eland Street.

Please kindly let me know how I may assist you.

Thank You

-- Kindest Regards Travis Mason Contact: ********** **********

From: Bouts ********** Sent: Friday, May 04, 2018 6:06 PM To: ********** ********** Subject: FW: VUMA Order Confirmation Importance: High

ANY ONE OUT THERE

From: Bouts ********** Sent: Saturday, April 28, 2018 8:12 AM To: ********** ********** Subject: RE: VUMA Order Confirmation Importance: High

Good Day

Can you please send an installer to my property so that we can discus some technical stuff.

Thank you

Bouts Botha

********** 812

From: Vumatel ********** Sent: Wednesday, April 25, 2018 7:53 PM To: Bouts ********** Subject: VUMA Order Confirmation

WE HAVE RECEIVED YOUR ORDER

Hi Bouts

Thank you for placing your order with us. We are excited to get you connected with VUMA Fibre. Please find details of your order below: Your order number: VT-25 **********

Customer Details Bouts Botha ********** (082) **********

Installation Address 8 Eland St, Northmead, Benoni, 1501, South Africa

Scheduling Your Installation VUMA will be in contact with you in the coming weeks to schedule your installation. If you have any questions please contact us:

T: ********** E: ********** W: https://vumatel.co.za/contact-us

SPOILT FOR CHOICE?

Once your VUMA fibre has been installed in your home, go to shop.vumatel.co.za to select your internet package.

If you are not sure about which package to choose, you can contact our friendly sales team for assistance.

Tel: ********** 862 Ext. 4 Email: **********

DO MORE WITH VUMA FIBRE • Stream HD movies, series, and music • Keep your home phone number and cut down your phone bill with VOIP • Stay safe with home monitoring & smart security systems • Save money and cut your internet, phone and entertainment bills • Build a smart, connected home

Copyright © 2018 Vumatel (Pty) Ltd, All rights reserved.

Our mailing address is: **********

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Replies (2)
Vumatel
Vumatel's reply09 May 2018, 20:22
Official

Good day Bouts,

We apologise for the service that you have received from us, it is definitely not how we treat our clients, we will make contact with you to assist further regarding the issues that you have raised.

Kind regards,

The VUMA Team

BB
Bouts B's update10 May 2018, 19:05
Reviewer Update
A Lady did phone me today. Poor service and the answers she gave me are not acceptable. Get trained like robots. Case still not resolved. Poor sevice