No control over technicians

9.5 days in counting and no fibre - a regular occurrence EVERY SINGLE MONTH. If you fixed the issue properly just once, you would not have sent out 20 different technicians in the last few months to respond to the SAME problem. You have patched everybody into the same panel and every time a technician opens the manhole my line is broken. To add insult to injury, I repeatedly take time off work to meet your technicians which are supposed to be 5 minutes away only to wait 3 or 4 hours for them to arrive. AND its not just one technician who comes to to resolve a call its 5 or 6. My most recent call (ref 43002) which has still not been resolved has been illustrated below:

Day 1 - 4: Vumatel sends an sms to say that they are aware of the problem. The whole area is down. No fibre at all. Day 4 afternoon: Vumatel sends a message to say that fibre is restored. Check, I have no fibre. Day 5: 08h37 log a call with Vox (ISP). Day 6 (Saturday): 11h17 Vumatel calls. "Are you at home, my technician is 5 minutes away". Agree to wait for the technician. Technician arrives just before 13h00. 14h00 go and look for technician. Car is gone, no communication to say he needed to leave for any reason. Wait around, go out and check go down the road to the Vumatel box. 3 more hours pass. Doesn't come. No one comes the rest of the day. A whole day wasted waiting around the house for no one to arrive. No communication from Vumatel. Day 7: (Sunday). 07h40 The gate calls, Vumatel is there. Still half asleep Buzz them into the complex. Half hour passes, no one arrives. 10h33 call Vumatel ask where technician is. They don't know but will send a new one. 12h41 technician arrives. 14h00 technician leaves. No communication to say he is going, just leaves. Wait around 4 more hours no one comes no communication. 18h27 technician arrives at gate unannounced. Vumatel calls but I am finally going to get my shopping after being stuck in the house the whole weekend. Day 8 (Mon): 12h37 get a call from gate, they have again rocked up announced. I am at work! 14h52 call Vumatel to complain that technicians are just arriving at anytime without calling to confirm. Call centre promises that this will NOT happen again and confirms that she will tell them to call before they arrive 16h38 technician arrives UNannounced. I am still at work. Technician leaves. 20h30 technician arrives unannounced. Works until 21h00 and says he has to leave because his shift ends at 21h00 (eventhough the call centre has told me on a number of occasions the shift ends at 22h00). Day 9: 08h14 - Vumatel calls says the technician (Given) is at the gate. Tell them I am about to leave for work but they plea and say that he is already there and can be quick in the inside and I can then leave for work. Go up to gate. No one is there. 08h50 technician arrives. Ask him why he wasn't at the gate. He tells me he was waiting there forever. I tell him i was at the gate 2 minutes after Vumatel calls. Then he changes his story, tells me that security let him in and he had another call at unit 28. This would be a good excuse except for the fact that my friend lives at unit 28. She doesn't have fibre, only ADSL! So another lie. Hours pass and no resolution. I am supposed to be at work. 13h10 eventually leave for work. Tell the technician that all hell is breaking loose at work and I have to go in. 13h35 go back to check the progress. The technician has left. Call Vumatel. They can't tell me where the technician is. I ask for names. They refuse to tell me the name of anyone who has scheduled the technicians. There generic response to every question is they don't know or can't tell me. 14h33 get a watsapp message from Given (must have know been informed that i am upset) to say that he left because his shift ended at 13h30 (which isnt true either).

Now I wait for the next technician to arrive unannounced at a ridiculous time. When he arrives he will start the entire diagnosis process again (because they do not get a handover from the previous shift!!!!). He will probably waster another 5 hours of my time and then tell me his shift has ended, only to repeat the process again!