No contact whatsoever

I was approved on the 3rd of November for fibre through Vodacom. To this day I haven't received one piece of correspondence from Vumatel acknowledging the work order or when the fibre will be installed (no internet for two months now). Vodacom blamed Vumatel and the help line openly wondered why I haven't heard anything yet considering my area has been fibre ready for a while now. I can't say that I am very impressed from the previous experiences I have had with Vumatel two years back and all the stories around town about the lame service received.