sL
selwyn L
1 reviews | Active since Nov 2014
07 Mar 2023, 07:22
NO Contact
Have been trying to get fibre in my area via service providers and since its only vumatel i have no choice but to select there package. so each service provider says they cannot process the install because of an error from vumatel side , i need to contact vumatel. so used contact us on web and sent a email ( repeatedly) no response, used facebook (messanger) keep getting the response that "our team will respond to your DM" yet after countless messages still no response , i call the call center number that they advise on the same messanger DM , no response - i wait on line for about 20 min and line just drops , tried multiple time but keeps happening. HOW DO I CONTACT YOU????
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
07 Mar 2023, 11:19Good day Selwyn
Thank you for getting in touch.
We are sorry to hear about this. Please send us a private message and confirm your full address, so we may assist.
We await your response.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are sorry to hear about this. Please send us a private message and confirm your full address, so we may assist.
We await your response.
Kind regards
The Vuma Team
Vumatel's reply07 Mar 2023, 11:19
Official
Good day Selwyn
Thank you for getting in touch.
We are sorry to hear about this. Please send us a private message and confirm your full address, so we may assist.
We await your response.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are sorry to hear about this. Please send us a private message and confirm your full address, so we may assist.
We await your response.
Kind regards
The Vuma Team
Vumatel's replyOfficial
07 Mar 2023, 11:56Thank you for the details and for taking our call.
We have escalated this to the respective department and we will revert with feedback.
Kind regards
The Vuma Team
We have escalated this to the respective department and we will revert with feedback.
Kind regards
The Vuma Team
Vumatel's reply07 Mar 2023, 11:56
Official
Thank you for the details and for taking our call.
We have escalated this to the respective department and we will revert with feedback.
Kind regards
The Vuma Team
We have escalated this to the respective department and we will revert with feedback.
Kind regards
The Vuma Team
sL
selwyn L's updateReviewer Update
13 Mar 2023, 10:18after the above review i got a call and info was taken and told i will receive feedback, its been almost a week , No feedback , i didn't ever receive a ref number or contact info to follow up im just blindly waiting hoping for a resolution.
sL
selwyn L's update13 Mar 2023, 10:18
Reviewer Update
after the above review i got a call and info was taken and told i will receive feedback, its been almost a week , No feedback , i didn't ever receive a ref number or contact info to follow up im just blindly waiting hoping for a resolution.
Vumatel's replyOfficial
15 Mar 2023, 09:38Good day Selwyn
We apologize for the delay.
The address has been sorted in our system. Our sales team will get in touch and assist in placing an order.
Kind regards
The Vuma Team
We apologize for the delay.
The address has been sorted in our system. Our sales team will get in touch and assist in placing an order.
Kind regards
The Vuma Team
Vumatel's reply15 Mar 2023, 09:38
Official
Good day Selwyn
We apologize for the delay.
The address has been sorted in our system. Our sales team will get in touch and assist in placing an order.
Kind regards
The Vuma Team
We apologize for the delay.
The address has been sorted in our system. Our sales team will get in touch and assist in placing an order.
Kind regards
The Vuma Team