No connectivity for 7 days

There was an apparent outage on the 22nd of December, to date we still don’t have internet connectivity in our home.

I called Vodacom as my ISP on the very same day the outage took place and they advised the issue is with Vumatel.

I am in the verge of cancelling because I started using this service on the 19th of November and I have experienced two outages since then and the current oneis 7 days. How much longer do I have to wait

Am I going to be credited the 7 days I could not use this service which I paid for with my hard earned money?

Please restore services by 10h00 tomorrow morning otherwise I am paying for a useless service and I will demand a full refund.

I called Vodacom and the agents just hang up.

Thank you in advance