NO CONNECTION TO ISP

Item: Vumatel
Rating: 1
Author: Jonathan S

Vumatel Fibrehoods installed fibre line on 7 Sep 2017. Splicing was only done a month later on 4 October 2017, after requests to the ISP. Since then there is no connection to ISP. Almost two months from installation and still no operational service. Staff do not answer the phones, including support telephone line. Vumatel is a dysfunctional joke of a company.

Helpful (0)

Replies (2)

Vumatel's replyOfficial

27 Oct 2017, 16:42

Hi Jonathan

We trust that you are well.

As per our telephonic conversation, we will wait for your call to confirm the status of your line.

We apologise for any inconvenience you have experienced with us thus far.

Regards

The VUMA Team

Best regards,

Vumatel's reply27 Oct 2017, 16:42

Official

Hi Jonathan

We trust that you are well.

As per our telephonic conversation, we will wait for your call to confirm the status of your line.

We apologise for any inconvenience you have experienced with us thus far.

Regards

The VUMA Team

Best regards,

Jonathan S's updateReviewer Update

06 Nov 2017, 11:29

Although I have spoken to Vumatel and to my ISP, the line is still not operational .

Jonathan S's update06 Nov 2017, 11:29

Reviewer Update

Although I have spoken to Vumatel and to my ISP, the line is still not operational .