DS
Dee S
1 reviews | Active since Jun 2021
14 Jun 2021, 21:03
No connection since Saturday ( Weltevredenpark / Randpark)
We have been without internet since saturday . Technicians have been working on the "problem" since Saturday! yet other people in my complex have fibre network. I am unable to work its really ridiculous. will I be refunded for the 3 days of no service ? we are being billed for a service we are not receiving. I am not the only one , it appears to be only targeting certains ISP's. Kindly advisewhen the fault in the Weltevreden/ Randpark will be resolved.
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Replies (4)DS
Dee S's updateReviewer Update
15 Jun 2021, 12:08Hi Please find the ticket number that was logged with Vumatel - ISP-488541. we kept logging tickets since Saturday. Your guys keep closing them saying the issue is resolved
DS
Dee S's update15 Jun 2021, 12:08
Reviewer Update
Hi Please find the ticket number that was logged with Vumatel - ISP-488541. we kept logging tickets since Saturday. Your guys keep closing them saying the issue is resolved
DS
Dee S's updateReviewer Update
16 Jun 2021, 12:08You have decided to message me privately asking for a ticket number yet since I have sent the ticket number I have not heard anything back. This is absurd I am paying for a service that i don't get its been 5 days now of not being able to work.
DS
Dee S's update16 Jun 2021, 12:08
Reviewer Update
You have decided to message me privately asking for a ticket number yet since I have sent the ticket number I have not heard anything back. This is absurd I am paying for a service that i don't get its been 5 days now of not being able to work.
Vumatel's replyOfficial
17 Jun 2021, 08:31Good morning, Danielle
Thank you for the ticket number.
The ticket provided is part of an outage, our team is working on restoring the services. We will share the update once received.
Kind regards,
The Vuma team
Thank you for the ticket number.
The ticket provided is part of an outage, our team is working on restoring the services. We will share the update once received.
Kind regards,
The Vuma team
Vumatel's reply17 Jun 2021, 08:31
Official
Good morning, Danielle
Thank you for the ticket number.
The ticket provided is part of an outage, our team is working on restoring the services. We will share the update once received.
Kind regards,
The Vuma team
Thank you for the ticket number.
The ticket provided is part of an outage, our team is working on restoring the services. We will share the update once received.
Kind regards,
The Vuma team
DS
Dee S's updateReviewer Update
19 Jun 2021, 19:11Hi any news with regards to this Its been over a week. I have not been able to work and my business is suffering.
DS
Dee S's update19 Jun 2021, 19:11
Reviewer Update
Hi any news with regards to this Its been over a week. I have not been able to work and my business is suffering.