NO CONNECTION FOR 3 DAYS !!!! BAD SERVICE

Item: Vumatel
Rating: 1
Author: Rebekah P

I am currently sitting with 3days of no connection, on my last call to vumatel then they advise me it got nothing to do with the outage in my area which I did tell them this initially and it went into deaf ear, apart from that I call their call center and because on Friday they close at 8pm the agent pretended that she couldn't hear me and dropped the call. I was told by a previous against technicians work 24/7 then the next agent says they can't deal with my matter now and can only see what they can do Tommorow I have made over 20 calls in a space of 48 hours and honestly recieved no feedback. I work from home ,and these people DON'T CARE ABOUT THEIR CUSTOMERS. TECHNICAL SUPPORT FROM THE CALL CENTER KNOW ABSOLUTELY NOTHING. The agents dropped they call on me 3 times today. I need my services restored as I have paid for this month.

Helpful (0)

Replies (2)

Rebekah P's updateReviewer Update

23 Jan 2023, 02:04

No it was restored for a short period of time and nothing after that , I **** numerous calls on Sunday until your call center closed at 1pm on Sunday , VUMATEL kept blaming AFRIHOST and now I am ****ed because I have a 8am meeting this morning their is no sense of urgency towards your clients

Rebekah P's update23 Jan 2023, 02:04

Reviewer Update

Rebekah P's updateReviewer Update

23 Jan 2023, 17:09

This is not resolved ,the worse part is that even though I logged a hello Peter complaint no one from your department bothered to give me a call , I am quiet frustrated as a client and this is the 5th day sitting with no internet connection. Does vumatelbhave no sense of urgency

Rebekah P's update23 Jan 2023, 17:09

Reviewer Update