No connection for 10days😡

We have not had internet connection for 10 days, cases are logged and no progress. What pains the most is the fact that this has cost me so much as I use this wifi for work purposes. I have ran out of even my own personal data. This is been the worst service ever and no one cares to give me feedback. Come month end, I'd be expected to pay whilst I've spent so much during this pathetic service I've received. Having to spent on data and now traveling to the office because I have depleted my 40GB I have spent in during this time. 😡