No connection and rude customer service

A month later, I find myself once again having to complain about the very same issue — NO CONNECTION for 3 days!

I logged a ticket on Monday morning and was advised that a remote fix first needed to be app****, and only if that failed would a technician be sent out. This is despite me clearly explaining to the agent that whenever the LOS light is red, a technician is ALWAYS required. I’ve experienced this issue multiple times before, so this is not new.

Since then, no one has attended to the matter and no one has contacted me with any updates.

Today, when I reached out for assistance, I was met by a rude and completely non-empathetic agent whose attitude was basically, “you already have a ticket, what more do you want?” Is this really how customers in urgent need of assistance are supposed to be treated?

Every single time my connection goes offline, I am forced to buy my own mobile data to continue functioning, yet I am never compensated for the inconvenience and additional costs incurred. Why am I being treated as though this is a free service? I pay for this service monthly and end up spending even more money whenever your network fails.

At this point, I am seriously considering changing service providers.

I would also like to formally request reimbur*****t for the days without service, as well as the additional costs I’ve incurred purchasing mobile data due to this prolonged outage.

I have attached screenshots of the rude and dismissive responses I received from the agent who attended to me this morning.