1 reviews | Active since Nov 2017
No connection after installation was done 26 Sep
We signed up for fibre via Afrihost. Our installation was done 26 September. After allot of sms, calls and queries no one can give us an answer as to when we will be connected. Lodge a call with Vumatel on the 1 November because Afrihost blames them. Vumatel promised me that the connection will be done within 24h. Six days later NOTHING!!! All that happens is your request gets escalated and then NOTHING happens again!!! Then you ask to speak to a manager and the call center agent tells you he is not in his office.
I am now speechless about the service we receives from Afrihost and Vumatel. It is shocking!!!
Why promise something you can not deliver!!!
Hi Sonja
We apologise for any inconvenience caused and understand your frustration. We will follow up with the installations team now so that they can investigate your query.
Kind Regards,
The VUMA Team
Hi Sonja
We apologise for any inconvenience caused and understand your frustration. We will follow up with the installations team now so that they can investigate your query.
Kind Regards,
The VUMA Team